Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Chepstow | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Chepstow collects, uses, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Chepstow is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Chepstow and across the UK. We act as the Data Controller for all personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and any other clinical details relevant to your treatment
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected via cookies
• Communications: Records of messages, consultations, or queries you submit to us

3. How We Use Your Data

We use your personal and health information to:

• Process your consultation and provide appropriate weight loss treatment
• Enable our pharmacist to safely review and approve your prescription
• Arrange dispensing and delivery of your medication (typically within 1 working day of pharmacist approval)
• Maintain accurate medical records as required by pharmacy regulations
• Communicate with you regarding your orders, treatment, or account
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy

Our lawful basis for processing health data is the provision of healthcare services under Article 9(2)(h) of the UK GDPR. For general personal data, we rely on contractual necessity and legitimate interests.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand visitor behaviour to improve our services
• Preference cookies: Remember your settings and preferences

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Delivery partners: To fulfil the dispatch and delivery of your medication
• Payment processors: To securely handle your transactions
• IT and platform providers: Who support the operation of our website and clinical systems
• Regulatory bodies: Such as the GPhC or NHS, where we are legally required to do so
• Healthcare professionals: Where clinically necessary and with appropriate safeguards in place

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years following your last interaction with us, in line with NHS and professional pharmacy guidelines. Payment data is held only as long as required for legal and accounting purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised personnel only.

8. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or stop processing your information in certain circumstances, or ask us to provide your data in a portable format. To exercise any of these rights, please contact us using the details below.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

Pharmacy Weight Loss Chepstow | GPhC No. 9012511